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Zonke X :: Service Designer

Researching & designing experiences.

I’m a highly passionate Customer, User Experience & Service Designer. My experience spans across different specialties in the field - ranging from user research; persona creation & journey mapping; conceptual & structural design; detailed design and usability testing.


My passion lies in tapping into the user’s worlds to empathetically understand them so I can design the right solution for the right user.







Design Research (across UX, SD, CX)

Stakeholder interviews

Stakeholder / Empathy workshops

User research and Analysis

Creation of profiles and personas

User / Customer journeys

Ecosystem mapping

User observations

Card sorting


User Experience Design

Information architecture

Usability testing

Conceptual design

Design (wireframing & prototyping)

Heuristic evaluation (expert reviews)

Task flows

UX QA


Service Design

Internal process mapping

Service Blueprint

Requirements gathering


Book an intro call (15min) with DNA-Business founders to understand your service request and we'll get you connected with Zonke X!


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