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In you we trust

Got a call from Standard Bank this morning. Caller: “Good morning. Mr Williams?” Me: “Uhm, who’s asking?” Caller: “This is xx from SBSA. Please note that all our calls are recorded for quality assurance, blah blah blah. Blah blah blah.” Caller: “Please confirm your ID …

UX is not cool

The topic of my next UX Coffee presentation over at IQ Business. Intro: Don’t just create exciting and cool experiences. Create experiences that help the user get the job done.  Every design is different. A user using your banking app doesn’t want cool, they came here …

The right focus

Never forget that absolutely everything you do is for your customers. Make every decision, even decisions on whether to expand, raise money, promote someone according to what’s best for your customers. If you’re ever unsure on what to prioritise, just ask your customers the open …