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Addiction by Design

Recent decades have seen a dramatic shift away from social forms of gambling played around roulette wheels and card tables to solitary gambling at electronic terminals. Slot machines, revamped by ever more compelling digital and video technology, have unseated traditional casino games as the gambling …

In you we trust

Got a call from Standard Bank this morning. Caller: “Good morning. Mr Williams?” Me: “Uhm, who’s asking?” Caller: “This is xx from SBSA. Please note that all our calls are recorded for quality assurance, blah blah blah. Blah blah blah.” Caller: “Please confirm your ID …

UX is not cool

The topic of my next UX Coffee presentation over at IQ Business. Intro: Don’t just create exciting and cool experiences. Create experiences that help the user get the job done.  Every design is different. A user using your banking app doesn’t want cool, they came here …