SERVICE DESIGN | USER EXPERIENCE | IDEATION

Working with great companies across a wide range of industry sectors to create innovative, inspiring customer experiences.

We lead User Experience and Service Design initiatives, including innovation and ideation. We believe that you have to get into the head of your customers, users and employees in order to understand them and design for them.

“We need to empower our teams to deliver innovation that matters.”
“Our user experiences are inspired by people.”
"Empathy and creativity will change the world."

EXPERTISE
- Service Design
- User Experience
- User-Centric Innovation & Strategy

DESIGN RESEARCH
Observing and understanding people and how they interact with products and services provides a solid foundation for any project.

EXPERIENCE STRATEGY
Defining a customer experience vision and aligning activities and success criteria to create better experiences, resulting in happy customers, and healthy businesses.

SERVICE DESIGN
Delivering value to people through innovating or improving systems, communication and material components of a service across every touchpoint.

BUSINESS INNOVATION
Designing more effective processes to increase your competitive advantage and likelihood of success.

UX TRAINING
Deliver training across the spectrum of user-centred design (User-Research, Design and User-Testing).

WEB
http://www.meetup.com/Service-Design-Africa

SLACK
Service Design: ThinkServiceDesign
User Experience: JustThinkDesign

Want to know more?

Alan is on hand to answer your questions.

alan@dna.co.za